Luxurious Bliss Store Policies
Shipping Discounts
Canadian Residents: Orders in the amount of $75 and more, shipping is free and tracking is included.
U.S. Residents: Orders in the amount of $75 and more, a portion of the shipping is paid by Luxurious Bliss and tracking is included.
Shipping
All our shipments are sent out in discreet plain boxes or envelopes. Packages are dispatched within 1 and 3 business days after receipt of payment. We advise you to group your items in one order to save on shipping.
Shipping to U.S Customers:
We ship your parcels from Canada but you don't pay duties on shipments as we have it covered by our partner carrier. All shipments have tracking and arrive between 5-10 business during non-peak seasons. Tracking becomes available once our shipment crosses the border at the USPS postal service.
Shipping to Canadians:
5-10 business days for parcels to arrive at customers. All parcels are tracked.
Shipping to International Customers:
Time can vary depending on the country and time of year. Typically the shipping time is between 8-22 days on average.
Duties
No duties for customers in the US when shipped from Canada as we have it covered!
Order Cancellation
You may cancel your order at any time as long as the order has not been shipped.
Manufacturing Defects
Luxurious Bliss will repair or replace any product that has a manufacturing defect free of charge and at our expense. Luxurious Bliss will cover the shipping cost to send a replacement product if any manufacturing defect occurs.
100% Satisfaction Warranty
Luxurious Bliss ensures that all customers are happy and we are willing to accept any returns if you are dissatisfied with your product. Luxurious Bliss will refund the product minus the shipping once we received the item.
Replacement Units
If a Luxurious Bliss product is found to be defective within 30 days of the invoice date, we will provide a warranty replacement unit at no charge.
To request a warranty replacement, please contact info@luxuriousbliss.com
If a customer provides the wrong address, re-shipping the parcel will be at the expense of the buyer plus $7 re-stocking fee. The products will be refunded when the original parcel has been returned.
Return Policy
You can return new, unused, unopened items within 30 days. Items should be returned unused in their original packaging with all tags attached.
All shipping costs are to be incurred at the buyer's expense. Shipping costs will be covered by the seller for manufacturing defects only.
Any refunds/exchanges will be issued once the product is received by the seller and has been inspected for use and damage. If the item has been used or damaged in any way we reserve the right not to issue the store credit or refund and only ship the product back to you at your expense.
If you receive a damaged or incorrect item you please contact customer service. Damaged or incorrect product must be reported within 30 days of the invoice date.
Health and Safety: To ensure the safety and health of our customers, we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with any bodily fluid. Once these items are shipped, we consider them to be used and non-returnable. Please carefully check sizes or other requirements when ordering.
Clearance Items: Any products discounted at 75% or greater are considered clearance items and are non-refundable unless there is a manufacturer defect.