Luxurious Bliss Store Policies
Canadian Residents: Orders in the amount of $75 and more, shipping is free and tracking is included.
U.S. Residents: Orders in the amount of $75 and more, a portion of the shipping is paid by Luxurious Bliss and tracking is included.
All our shipments are sent out in discreet plain boxes or envelopes. Packages are generally dispatched between 1 and 3 business days after receipt of payment. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
As we ship out of Canada orders going outside of North America will be subject to duties. The United States or Canada customers do not pay brokerage or duties, as Luxurious Bliss covers all of those costs.
You may cancel your order at any time as long as the order has not been shipped.
Luxurious Bliss will repair or replace any product that has a manufacturing defect free of charge and at our expense. Luxurious Bliss will cover the shipping cost to send a replacement product if any manufacturing defect occurs.
100% Satisfaction Warranty
Luxurious Bliss ensures that all customers are happy and we are willing to accept any returns if you are dissatisfied with your product. Luxurious Bliss will refund the product minus the shipping once we received the item.
If a Luxurious Bliss product is found to be defective within 30 days of the invoice date, we will provide a warranty replacement unit at no charge.
To request a warranty replacement, please contact firstname.lastname@example.org
If a customer provides the wrong address, re-shipping the parcel will be at the expense of the buyer plus $7 re-stocking fee. The products will be refunded when the original parcel has been returned.
You can return new, unused, unopened items within 30 days. Items should be returned unused in their original packaging with all tags attached. A refund will be issued minus all processing fees and shipping handling charges. Shipping fees deducted from a store credit include an initial "free shipping fees or the balance of reduced shipping rates" incurred by Luxurious Bliss. These "free or reduced" shipping fees should be outlined on your receipt.
If you receive a damaged or incorrect item you please contact customer service. Damaged or incorrect product must be reported within 30 days of the invoice date.
Store credit, if applicable, will be issued within 7-10 business days of complete receipt of shipment.
Clearance Items: Any products discounted at 75% or greater are considered clearance items and are non-refundable unless there is a manufacturer defect.